XCALLY is an innovative Omni Channel solution that integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab Research Center. The solution is one of the best Contact Center Management platform for multichannel – voice, chat, email, SMS, fax and social channels through standard APIs. xCally can be deployed on-premise and also cloud-based catering to inbound, outbound and blended Call Centers of all sizes.
1XCALLY Motion offers the integration of a wide range of third party applications, which are obtained in several ways:
2Triggered and ready-to-use integration;
3Integration via external apps, which the customer can choose and install
4Integration as new Channel
5Integration as a new extension of XCALLY modules (e.g. Cally Square IVR, SMS and so forth)
6Examples: Zendesk, Salesforce, Desk.com, Freshdesk, Sugar CRM, vTiger, Zoho, Dynamics 365, Twilio, Oracle and other applications.
- Available globally in 12 languages
- Engage your customers with the XCALLY unique technology; open channel, real time, powerful, effective and totally integrated with Asterisk.
- Manage your customer’s information and keep track of their interactions across multiple channels.
- Develop your favorite custom channels (social networks, video etc.) in just few steps. Your Agents will then manage customer interactions inside a single omni-channel desktop interface.
- Your agents can login to their queues, manage multiple status and perform different tasks, according to their assigned skills, using the Windows Motion phone bar.
- Enjoy voice, SMS, web chat, email, fax and social channels on the same unified solution.
- Use the Real-Time panels to monitor your agents’ performances and to make dynamic changes in cases of urgency.
- Analyse data and performances through our ready-to-use reports or build your own reports tailored to your business goals.
- Every Contact Centre is unique: build your own custom dashboards to monitor and improve its performance.
- Make things automatically happen according to previously defined timing and actions.
XCALLY is the solution for all Call Centers around the world, developed from a passionate and professional team, with specific experience and certifications on Asterisk™ and ITIL processes, for the management of customer care. The product has gained international recognition, it has been analysed as a case of success from UCLA (California) and it is now used in Contact Centers of all sizes, who are looking for the flexibility provided by the latest versions of Asterisk™, combined with a professional user experience for operators, specific Web GUI for the management of multi-queue inbound and outbound processes, and off-line / real-time advanced reporting tools.