Top 5 Benefits of Unified Communications for Remote Teams

Coligo Group - Unified communications for remote teams

Teams everywhere adjust to different work environments, with many employees continuing to work from home for the foreseeable future. With these changes, businesses must ensure that employees have access to everything they need to be productive while at home, including a good communications system. This, for instance, can be a unified communications system.

Unified communication is a system that brings together a range of enterprise communication tools such as VoIP, instant messaging, video conferencing, business phone, and more into one cohesive application.

A unified communications system is best suited for organisations that seek to empower teams to communicate and collaborate better, foster effective use of data, and facilitate seamless connectivity remotely.

Teams work together and communicate in a multitude of ways daily, like through voice calling on desk phones, web and video conferencing, instant messaging, mobile devices, and more.

A managed voice program such as Unified Communications can help make those platforms seamlessly work together for a great user experience. The service combines hardware — like workstations, desk phones, and smartphones — with hosted PBX services, which utilize the internet for cloud-based communications.

Ultimately, Unified Communications makes communicating easy, no matter where team members are located, or what device they are using.

The Benefits of Unified Communications for Your Remote Team:

For teams large and small, in-office and remote, the benefits of Unified Communications are vast. Here are the top advantages of using Unified Communications.

1. Mobility

During the current pandemic, allowing employees to work out of the office has become the norm for many businesses. That means many people don’t have access to their desk phones or workstations like they previously did. These same hurdles are present even when business is back to normal as employees travel. The mobile functionality of Unified Communications eliminates the need to be working at a desk or in an office because calls can be taken on mobile devices, and text conversations can happen over instant messaging apps, making hardwired workstations obsolete.

2. Cloud Integration

The cloud has taken the place of many on-prem infrastructures, and the communication realm is no different. Unified Communications can store all your data and business communications from multiple different platforms in one place by utilising the cloud, making it easily accessible for authorized users.

3. Platform Coordination

Allowing your employees to use their preferred communication platform is easy with Unified Communications because multiple browsers, email clients, CRM software, and more can be integrated into your business’s tailored plan.

A unified communications system helps deliver a unified user interface and experience across multiple real-time communication channels such as instant messaging, presence information, VoIP (voice over internet protocol), audio, video and web conferencing, desktop sharing, social media platforms, and more, along with traditional tools such as email communication and fax.

4. Cost Reduction

One of the most attractive benefits of Unified Communications may be the cost savings that come along with it. Every business is looking to cut costs, especially during the current economic environment. Avoiding a full overhaul of your current communication infrastructure instead of using some existing equipment or systems can save businesses significant money.

Additionally, by offering elements of the system from various vendors, Unified Communications can help organisations avoid costly upcharges or additions that IT teams and budgets aren’t prepared for.

5. Flexibility

Many businesses found themselves hastily reacting to the COVID-19 pandemic because their processes and systems weren’t prepared for a fully remote workforce. Whether it’s a pandemic, fire, flood or other unforeseen events, it’s important your operations can continue uninterrupted. Unified Communications makes it possible for employees to continue to work together, whether remotely or in the office, from any device, at any time without relying on on-prem systems or equipment.

The benefits of Unified Communications for businesses and their employees are countless. With employees no longer bound to work in a designated space or from a specific device, the opportunity for increased productivity and collaboration is available at any time.

Whether it’s simply time to upgrade your phone system or you’re introducing a new remote work policy, a customized Unified Communications plan with Hosted PBX and Managed Voice can help your organisation grow and succeed.

Let us talk about how we help you better manage your remote team through QContact, the complete communications solution.

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