Speech Analytics

Our speech analytics solution is a cloud-based software-as-a-service (SaaS) platform that allows you to gain valuable insights from customer interactions with your contact centre. The platform is recorder-independent, meaning it can analyse conversations recorded on any medium without integrating existing systems.

Speech Analytics is recorder agnostic and requires no integration with existing platforms. Our platform offers a range of features, including automated call transcription, keyword spotting, sentiment analysis, call categorisation, and more. It also provides customisable dashboards and reports, allowing businesses to track key metrics and monitor performance.

We use advanced natural language processing (NLP) and machine learning algorithms to analyse and categorise conversations in real time. It can identify specific keywords and phrases, and sentiments and even detect emotions in a caller’s voice. Our speech analytics solution lets you gain valuable insights into customer behaviour, preferences, and pain points. Your company may increase customer happiness, find opportunities for process improvement, optimise agent performance, and decrease compliance risk by implementing our speech analytics technology. It also allows businesses to cross-sell and upsell possibilities, resulting in higher income.


Secure, cloud-based speech analytics solution for contact centres.

With local support, and hosted in your region.

Proprietary speech to text technology.

Fully compliant with international data security standards.

Monitors and analyses 100% of contact centre calls.

Ensures compliance, sales, service or collections effectiveness.

Optimises customer experience.

Provides valuable operational insights and business intelligence.

Rest APIs for integration with other applications such as Excel, PowerBI and web applications.

Contact us

Please contact us for more information on our Speech Analytics services

In today’s remote world, customers require businesses to be efficient and attend to queries without jumping through hoops or waiting for too long to be attended. We take away the endless questions you get asked when you contact a contact centre, such as your email address or having to confirm your telephone number. 

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