ECommerce

COMMUNICATION SOLUTIONS FOR E-COMMERCE.

Provide both your new and existing customers with a market-leading customer experience.

Improve your return on investment in all your marketing and customer acquisition costs by providing an unparalleled customer experience across every channel – improving conversion of potential customers visiting your store for the first time, customer satisfaction during post-sale customer service, and enhancing loyalty among your existing base.

Improved conversion rates.

Customers who engage in a live chat conversation are 82% more likely to complete a purchase. With Our Omnichannel Solutions, you can offer live chat on your website within minutes and provide excellent multi-lingual pre-sale advice and post-sales customer service.

Whether you wish to use a chatbot providing automated customer service 24×7, have live agents handling customer enquiries, or a seamless combination between the two. Our Omnichannel Solutions has the power to manage all your live chat needs while allowing your staff to switch to other channels as required effortlessly.

Context to every conversation.

With our deep integrations with the top e-commerce platforms, when a customer contacts you, your staff can instantly see the correct customer information pop up on their screen with all their purchase history, order status and tracking information together with a complete 360-degree timeline of every customer touchpoint across all your communication channels.

Improving the speed of your staff can handle enquiries, eliminate repetitive copying and pasting of information, and provide your customers with a better customer experience.

Process refunds quickly

You can allow team members to process refunds directly from Our Omnichannel Solutions– with complete control of which users can access this functionality.

Effortlessly track parcels

We pull all tracking information through from your e-commerce platform, allowing your staff and chatbots to quickly and efficiently track the location of deliveries.

Relevant marketing with segmentation

By connecting to your e-commerce and e-mail marketing platforms, you can easily create rules within Our Omnichannel Solutions to automatically segment your customers by purchase history.

Ready to get started?

Why not speak to us today to learn how your business can benefit from Our Omnichannel Solutions and be up and running within days?
(Book your free demo today)

In today’s remote world, customers require businesses to be efficient and attend to queries without jumping through hoops or waiting for too long to be attended. We take away the endless questions you get asked when you contact a contact centre, such as your email address or having to confirm your telephone number. 

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