Our focus is to bring everything together in one window to improve the user experience.
In today’s remote world, customers require businesses to be efficient and attend to queries without jumping through hoops or waiting for too long to be attended to. We take away the endless questions you get asked when you contact a contact centre, such as your email address or having to confirm your telephone number. Everything related to the customers’ information is readily available for the user and the contact centre consultant. That information is then generated from just one source; Coligo.
Coligo Group aims to take away the need for companies to be running on various apps for business operations such as accounting or ticketing apps.
Our purpose is to unify businesses that create central platforms, which in turn saves your business costs.
We reduce costs for businesses by paying for disparate systems that do not connect and communicate.
When businesses opt for Coligo, they will be using our services as a project management system that works as a user-adoption system.
Key areas that define what we do:
- CRM, Ticketing System,
- Workflow Management,
- Omni-channel contact centre.
- Integrate into finance packages (integrate into other sources to make into just one source of truth for the user)